Privacy Policy
Last updated: April 13, 2026
1. Introduction
ESS - Enterprise Software Solutions ("we", "our", or "us") operates essix.ai (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
We collect information you provide directly to us, including:
- Name and contact information (email address, company name)
- Support tickets and related technical data
- Usage data and analytics
- Communication preferences
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process and respond to support tickets
- Train and improve our AI models (anonymized data only)
- Send you technical notices and support messages
- Comply with legal obligations
4. Data Storage and Security
Your data is stored on secure servers located in the European Union. We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security audits.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
6. Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
7. Third-Party Services
We may use third-party services for analytics, hosting, and payment processing. These services have their own privacy policies governing the use of your information.
8. Contact Us
For any questions about this Privacy Policy or to exercise your rights, please contact us at:
ESS - Enterprise Software Solutions
Email: privacy@essix.ai
Website: edisapsolutions.com